We at CommemorART regret that you are not satisfied with a product purchased from us. Our customer service is happy to be at your disposal to handle your request for Returns / Refunds as quickly as possible.
Fill out the form below. Then one of our team can take care of your concerns as quickly as possible.
Please note that we take products back 14 days after delivery (right of withdrawal) without stating reasons. More information:
We do not take back due to the lack of permission to set up the products. Please inform yourself before buying if products are allowed in your graveyard.
After the 14 days period, the Legal guarantee begins.
>>The 2-year guarantee period starts as soon as you receive your goods. If your goods break within these 2 years, the trader always has to provide a solution for you.
If your product breaks within the first 6 months, it is assumed that the problem existed when you received the goods, unless the trader can prove otherwise. Therefore, you have the right to a repair or replacement free of charge, or if this turns out to be too difficult or costly, you may be offered a price reduction or your money back.
If your product breaks after 6 months, you still have the right to have your goods repaired or replaced for free or, at least, to a price reduction or your money back. However, you may need to prove that the problem existed when you received the goods.<< (Source: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/germany/index_en.htm (2019-02-20)
However, we reserve the right to ask you to provide proof that the defect already existed at the time of delivery of your goods.
No matter what the problem, we always strive to find a suitable solution.